![]() ![]() With a carefully tailored, polite review response, you can actually work with customers to solve their problem. Often customers are fairly surprised to see a response to their feedback, especially on Google. If you feel you have been wrongly-reviewed, the best chance you have in getting a review removed from Google is to flag it.Īnother path you may want to go down is responding to negative Google reviews directly. Additionally, without requiring a proof of purchase, it can be almost impossible to distinguish verified from non-verified reviews. Unfortunately, Google does not require a comment to be written for any reviews put on a Google My Business page. Navigate to the review in question, click the 3-dot menu to the right, then click 'Flag as inappropriate'.įlagging obviously fraudulent reviews is all well and good, but what do you do if someone just leaves a 1-star rating with no comments?īy definition, this review does not violate Google's policy, as there is no review content (in the form of a comment).Choose your business location and click 'Reviews' from the menu.Sign in to your Google My Business account.This includes reviews written without having experienced the product or business first hand, defamatory language, personal attacks and off-topic content.īelieve a review violates Google's policies? Here's how to flag it: You can log into your Google My Business account and flag a review to Google, who may or may not moderate or remove it. Google provides complete instructions for business owners to fix or flag reviews written on their My Business page. If this is the case, the review goes against Google's review policy, and you can flag it. ![]() It's even possible that non-customers will write an unverified review. It's possible - and in truth, it happens - that disgruntled customers will write unfair reviews on your Google Local page. This, understandably, can cause some concern for businesses. Google Local is an open platform and its very nature means that the only requirement for a user to write a review on a business is owning a Gmail address. Reviews on your My Business page do not need to be verified by Google before they are published. How to remove Google reviews for your business So despite common misconceptions, having a few negative reviews here or there can actually be a good thing. 52% of buyers say they trust a product more if they have a few negative reviews of their product.30% of consumers assume online reviews are fake if there are no negative reviews.Consumers are becoming more apathetic towards negative reviews.That being said, having straight As - or in this case, 5s - across your reviews isn't as important as you may think. In fact, 64% of consumers say they are likely to check Google reviews before visiting a business, so maintaining a strong reputation here is key. Do you need to delete Google reviews?īefore we start delving into the nitty-gritty, let's first consider if there's a real need to delete your Google reviews.Ĭustomer reviews are becoming increasingly important for online consumers, and Google reviews are no exception. By flagging a review you believe to go against Google review guidelines, it'll be brought to their attention, and they'll consider moderating it. What Google does offer instead is flagging. ![]() It's for this reason that Google doesn't simply offer a 'delete' option for reviews left on the site - that could leave feedback incredibly inaccurate. But that's not to say it's impossible.Īs reviews are meant to represent the voice of the people, it's essential that companies are not easily able to manipulate them. We're not going to beat around the bush: deleting Google reviews can be pretty tricky. To answer the question "how can I remove a review from Google", you'll first need to find out where the review is located on the web. Google reviews may all look the same, but they don't all have the same origin. ![]()
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